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House manual

How everything in the condo works.

Written for guests who are already here. Bookmark this page on your phone and you won't need to text us at 9pm about the thermostat.

Printable Welcome Guide (PDF) ↗

Arriving, gates & parking

There's a guarded gate right off the highway, then a second at the resort's front entrance — tell security at both that you're checking into Velero C1603. Check-in is 4pm at the front lobby, where they'll set you up with the condo code. Free parking in the lot in front of the lobby and in the underground garage.

Getting in the front door

You'll get a 4-digit code when you check in at the front lobby. Enter the code, then press the unlock button. To lock up, press the lock button once.

Stove, oven & dishwasher

All the appliances are SMEG, which is Italian and not always intuitive. Casago has posted QR codes in the kitchen that link to instructional videos for each one.

Coffee

There's a regular drip maker, a single-serve Keurig and a Nespresso Vertuo. Bring your own K-cups, Vertuo pods or ground coffee — we don't stock them.

Pots, pans & utensils

The kitchen is stocked with almost everything you'd want, spread across the drawers and cabinets. Have a look before you buy a pan in town.

Hot water

If there's no hot water, the light switch for the heater is probably off. It's at the back of the laundry room closet, between the hot water tank and the washer and dryer — flip it up.

Thermostat

On the wall to the left of the laundry room closet. The power button is the blue one in the upper right corner. It reads in Celsius: 19C is about 66F, 20C is 68F, 21C is 70F.

Ceiling fans

The living room remote is on the wall to the right of the TV, and the light switch labeled for it has to be on. The bedroom remote is on the wall to the left of that TV.

TVs & streaming

The resort's TV package is mostly in Spanish with only a couple of English public-access channels, so sign in to your own Amazon, Netflix or Hulu account. The living room remote is in the small grey basket on the side table below the TV, next to the phone; the bedroom remote is on the right-hand bedside table.

Drinking water & ice

There's a filtered water spigot just to the right of the kitchen tap. The reservoir is small and refills slowly, so fill bottles ahead. The fridge has no ice maker, but there's a portable one in the condo — or buy a bag of ice at the swim-up bar by the pool.

Beach & pool gear

Four beach towels, beach chairs, a couple of lazy-river floats and the pickleball paddles and balls are in the guest pantry. Sand buckets and tools, two boogie boards and pool noodles are in the laundry room.

Garbage & recycling

The trash chute is across from the elevators outside the condo, behind the door on the left. Larger items and boxes can be left in that room for pickup. Puerto Peñasco has no recycling program at the moment, so recyclables go down the chute with everything else.

Cleaning supplies

Extra trash bags and cleaning supplies are under the kitchen sink, with more in the laundry room. If you run out of something, the front lobby will help.

The two phones

The black corded phone is the resort line, for the front desk and concierge. The cordless one is a landline you can use for calls inside Mexico or to the US.

Need anything?

The front desk restocks toilet paper, shampoo, conditioner and the like, and can walk you through any appliance — just call down on the resort phone or stop by the lobby.

Checking out

Out by 11am, and later only if the calendar allows — just ask. Don't clean; that's what the cleaning fee is for. Do sign the guest book, because we read it.

If something goes wrong

Emergency numbers.

The HOA office helps with emergencies until 5pm, and the guard gate takes over after hours. Numbers below are dialed locally in Puerto Peñasco.

Any emergency

911

Works here exactly as it does at home, and connects to all emergency services in town.

Medical

Police & fire

Border & port

The address to give emergency services

Encantame Towers, Velero tower, unit C1603 — Second Roundabout Road, Playa Encanto, 83550 Puerto Peñasco, Sonora, Mexico.