Questions we get
Straight answers from the two people who own the place. Booking questions first, border questions after.
Yes. Airbnb adds a guest service fee on top of the nightly rate, typically 12–16%. Booking with us removes that, and the nightly rate is the same or better.
Card, Zelle or Venmo — card payments carry a 3% processing fee, Zelle and Venmo don't. A 50% deposit holds the dates and the balance is due 10 days before arrival. You'll get a written confirmation with the cancellation terms in it.
Cancel five or more days before check-in and you get everything back. Inside five days, up until 4pm on your arrival day, we refund 50% of every night except the first. After check-in there's no refund. It's the same policy we run on Airbnb, minus their service fee — there isn't one here. We're reasonable about weather and genuine emergencies.
We drive down with our own family several times a year, and the honest, specific answer — what the State Department actually says, what Highway 8 is like, and the rules we follow — has its own page: Is Rocky Point safe? The short version: yes, if you take the one route everyone takes, cross in daylight, and use normal city sense in town.
A passport or passport card to re-enter the US, yes. Mexican auto liability insurance is legally required to drive in Mexico and your US policy does not cover you — buy it online beforehand or at the agencies in Ajo or Lukeville. You do not need a temporary vehicle import permit, because Rocky Point sits inside Sonora's free zone.
Officially every foreign visitor needs one. Apply online through INM before you travel and print the confirmation. Enforcement at the Sonoyta crossing has been inconsistent, but it takes ten minutes and removes any risk of a problem at a checkpoint.
About four hours door to door from Phoenix, and roughly the same from Tucson: about three hours to the Lukeville border, an hour south on Highway 8 from Sonoyta, then 15–20 minutes east past town to Playa Encanto. Cross in daylight if you can, and head home early on Sunday to miss the northbound line.
No — four beach towels and beach chairs are in the guest pantry, and sand toys, two boogie boards and pool noodles are in the laundry room. What you should bring is your own coffee pods, an insulated cup for the pool, and a float if you want your own for the lazy rivers — the resort usually has some, and a couple live in the guest pantry.
Two adults in the bedroom and two on the full sleeper sofa. It's ideal for a couple and works well for a small family. Four is a hard cap under the HOA rules and it counts everyone, infants included, so we can't go over.
Encantame Towers itself is finished. The next phase, Encantame Soleil, is coming along to the east beyond the Verano tower, and Towers guests now share its pool area: pools with a swim-up bar, a lazy river, a slide, a splash pad, a jacuzzi, the Sascha aqua bar and the Thrifty Ice Cream counter. The first Soleil tower is nearly complete. We're in Velero, the center tower. Ask us and we'll tell you honestly what you can see and hear from our balcony this season.
Drink from the filtered spigot at the kitchen sink, or bottled. Ice from the resort's bars and restaurants is made with purified water and is fine.
No animals, unfortunately — it's a house rule and a building rule.
No smoking, no parties, no animals, four guests maximum, and please keep the noise down out of respect for the neighbors. Damaged or missing items are charged to the card on file at the replacement value.
Email [email protected] — you're writing to the owners, and we answer the same day. Ready to look at dates? Check availability here.